![]() ![]() They see us being able to work with them on their long term digital strategy.īanks are quite conservative about putting stuff on Mobile and digital isĪlways changing because there are new devices and capabilities coming out so Technology but working with them on their roadmaps. This is why our customers stick with us because we are not providing them Something like mobile top up which is very important in India - how does one make it so easy that it becomes habit-forming, and customers using the bank’s app and stick with it? In the last six years we have worked with them actively, in terms of ideas on what is relevant to them and their customers. Today, there are about 10 million users doing US $ 40 billion worth of transactions. When we started our journey with them in 2012, they were about 200,000 users doing about US$ 200 million worth of transactions at that time. Let me tell you about Axis Bank, one of our larger customers in India. Years of experience, we help in building that strategy. Map out their digital strategy, suitable for their environment - with our ten-plus Today every CEO, CIO, head of retail is under pressure to In the build-versus-buy model, there are many banks But there are other large regional banks, whose coreīusiness is banking these banks want to go digital fast and they need a ![]() Their approach is to build everythingįrom the ground up. With large IT teams who want to own every piece of technology, build theirĪpplication servers and their own stack. ![]() There are couple of things that we do in this area. What is the value add that you guys offer? Teams and they start off with the intent of developing almost all their apps in-house. When it comes to the banks, most banks have giant IT My solution as a car, the engine is really the AWS technology stack. Technology performance itself, the other was that Amazon was really engaging asĪ partner trying to work with us to build a solution. Our team did a review a year ago of different AI technologies and we We have gone with the whole AWS stack so we are using Lex, Lambda among We do need AI technologies, but we also believe that AI technologies will be best provided by AWS and others in the world as opposed to a fintech trying to build its own NLP engines. So we asked ourselves the question: what do we need to do on the conversational side of it, from the client engagement point of view? The second part is something that we have being doing forever, through (for instance if the person is actually asking you for a funds transfer or a One derive that intent? The second part is once you know what the intent is Is through natural language processing or other messaging systems and how does The first part is the engagement with the customer, whether it Sort of technologies are you leveraging for that? Are you using AI, machineĪs far as the conversational banking is concerned, let me break it up When it comes to the conversation of banking – what ![]() On the sidelines of the AWS Summit last month in Singapore, Bagaria spoke to Frontier Enterprise about how Tagit built its platform (including its AI engine), the massive changes the banking industry is undergoing, and how the next decade will belong to voice and messaging applications. “So while our genesis was as a generic mobile application development platform, we went from being a mobile application development platform to being digital banking platform today we help our customers across mobile, across web and we’re increasingly getting into conversational banking with chat, messaging and voice as a channel,” explains Bagaria. In 2016, Tagit raised raised US$8.75 million from Japan’s SRA Group - a strategic investment for growth capital for sales, distribution and product development. Sandeep Bagaria joined in 2012 as the CEO, when theīoard decided to focus on growth and several new executives were brought in to The focus was narrowed to mobile applicationsĪnd banking from then on. In 2007, the iPhone came out, and Tagit gotĬitibank as its first customer. Tagit was founded in 2004 like any other startup, the company went throughĪ few years of self-discovery - it raised some money and focused on mobileĪpplication development platforms. ![]()
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